Privacy Policy

Last updated: 10 January 2026

Your Privacy

At Formscape Outdoor Solutions, we are committed to protecting your privacy as a customer and as a visitor to our website. We collect and use personal information only where it is reasonably necessary to deliver our services and improve your experience.

We respect the privacy and confidentiality of the information you provide and comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Please read this Privacy Policy carefully.

Information We Collect

When you visit our website or enquire about our services, we may collect personal information including, but not limited to:

  • Name

  • Company name

  • Email address

  • Phone number

  • Billing address

  • Geographic location

  • IP address

  • Enquiry details or support requests

  • Survey responses

  • Social media handles

This information is referred to collectively as personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that such information has been collected, we will delete it as soon as reasonably possible. If you believe a child has provided us with personal information without your consent, please contact us.

You may request access to, correction of, or deletion of your personal information at any time by contacting us directly.

How We Use Your Information

Personal Information

We use your personal information to:

  • Respond to enquiries and provide quotes or services

  • Communicate with you regarding projects or requests

  • Provide customer support

  • Send updates or relevant information you have requested

  • Improve our website and service offering

  • Deliver a more personalised website experience

Marketing communications are only sent if you have opted in or requested them. You can unsubscribe at any time by using the link provided in our communications or by contacting us directly.

Non-Personal Information

We may also collect non-identifiable information in aggregated or anonymised form to:

  • Analyse website traffic and usage

  • Improve website performance and functionality

  • Understand customer needs and trends

  • Assist with advertising and marketing efforts

Any information you choose to make public, such as testimonials or comments, may be visible to others. If removed, copies may still exist in cached or archived locations beyond our control.

Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely, and where payment information is involved, it is encrypted during transmission and not stored on our servers.

To deliver our services, your information may be stored or processed outside Australia. Where this occurs, we ensure appropriate safeguards are in place and that privacy protections are comparable to Australian standards.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

In the event of a data breach that compromises your personal information, we will notify you in accordance with applicable law.

Cookies and Tracking Technologies

Cookies are small files placed in your browser to collect information about website usage. They help us understand how visitors interact with our website and improve functionality.

Cookies do not access personal information stored on your device. Most browsers automatically accept cookies, but you can disable them via your browser settings. Doing so may affect website functionality.

Our website may also use cookies and pixels for analytics, social media sharing, and advertising through third-party platforms such as Google Ads and Meta (Facebook). These may result in relevant ads appearing on this or other websites you visit.

Sharing Information with Third Parties

We do not sell, rent, or trade personal information.

Your information may be shared with third-party service providers only where necessary to:

  • Deliver services you have requested

  • Process payments

  • Comply with legal requirements

  • Protect our legal rights

All third-party providers are required to comply with privacy obligations and may only use your information for the specific purpose for which it was provided.

Disclosure of Information

We may disclose personal information where required to comply with laws, regulations, court orders, or lawful requests from authorities.

In the event of a business restructure, sale, or transfer of assets, personal information may be transferred as part of that process under appropriate confidentiality arrangements.

Links to Other Websites

Our website may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies before providing personal information.

This Privacy Policy applies only to information collected through this website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updates will take effect immediately once published on this website. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

hello@formscapeoutdoors.com.au

We aim to respond to all enquiries within 48 hours.